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Troubleshooting

Below are a few common problems and their solutions.

The app opens but refuses to show the credential being offered​

  • Public internet access is required.

Scanning the QR code using the phone’s camera doesn’t open the app (opens Google search or tries to load in the browser and fails)​

  • Make sure you have the Sovrin Wallet set up with a PIN.

  • Make sure the QR is large enough to be read by your phone; try creating a larger QR Code (e.g., 300 x 300 px).